Privacy Policy | How We Protect Your Health Data

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit, complete contact information or make an appointment from info@elladpreventativehealth.com (the “Site”).

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PERSONAL INFORMATION WE COLLECT

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When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and installed cookies. Additionally, as you browse the Site, we collect information about the individual web pages or services you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally, when you make a payment through the Site,  the service vendor ( PayPal or Square) collects certain information from you, including your name, billing address,  payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Payment Information.” You may contact Square at www.square.com or www.paypal.com  for further details. 

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When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information and Service Information.

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HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Service Information that we generally collect to secure services through the Site (including processing your appointments, intake paperwork, payment information, and confirmations).  Additionally, we use this Information to:

Communicate with you; screening for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud associated with the company's IP address,  and more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to use your Personal Information, as described above. -You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.

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BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by contacting the following:

   FACEBOOK - https://www.facebook.com/settings/?tab=ads
   GOOGLE - https://www.google.com/settings/ads/anonymous
   BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we process your information to fulfill contracts we may have with you (for example, if you make an appointment through the Site) or to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.

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SMS PRIVACY POLICY

 This Privacy Policy outlines our practices regarding the collection and use of personal data, particularly for our SMS messaging services.

INFORMATION WE COLLECT

When you opt into our SMS messaging service, we collect the following personal information:

• Phone Number: Your mobile phone number is collected when you provide it voluntarily through our website or other channels.

HOW WE USE YOUR INFORMATION 

The phone number you provide is used exclusively to send you SMS messages for [specific purposes, e.g., promotional offers, order updates, appointment reminders]. By consenting to receive SMS messages from [Business Name], you agree to receive [types of messages, e.g., promotional offers, order updates, appointment reminders] via SMS.

INFORMATION SHARING

We respect your privacy and do not share, sell, or trade your phone number or SMS consent information with any third parties or affiliates for marketing purposes. Your information may be shared with our trusted service providers solely to deliver SMS messages on our behalf. No mobile opt-in data will be shared with third parties. These service providers are contractually obligated to maintain the confidentiality and security of your information.

SMS TERMS AND CONDITION

By opting into our SMS messaging service, you agree to the following terms:

• Consent: You consent to receive [types of messages, e.g., promotional offers, order updates, appointment reminders] via SMS from [EPH Mental Health].
• Opt-Out: Reply STOP to opt out of receiving SMS messages.
• Help: Reply HELP for support or more information.
• Message and Data Rates: Message and data rates may apply.
• Message Frequency: Messaging frequency may vary based on your interactions with our services.
• Privacy Policy: This site outlines our full privacy policy and terms and conditions.

DATA RETENTION

When you make an appointment through the Site, we will maintain your Appointment Information for our records unless and until you ask us to delete this information.

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MINORS

The Site is not intended for individuals under the age of [18].

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@elladpreventativehealth.com or by mail using the details provided below:

9401 COURTHOUSE ROAD, CHESTERFIELD, VA, 23832, United States